Frequently Asked Questions

Get your most frequently asked questions answered about life changes for SHBP.

  • When must I make the change to my SHBP coverage?

    You must declare the Qualifying Event or Special Enrollment Event by notifying SHBP Member Services within 31 days of your event. For example, if you recently got married on August 1st, you must declare the marriage event by notifying SHBP Member Services within 31 days (i.e., no later than September 1st).

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  • How do I declare a Qualifying Event or Special Enrollment Event?

    To declare a Qualifying Event or Special Enrollment Event:

    • Visit the SHBP Enrollment Portal 24 Hours a Day/7 Days Per Week, or
    • Contact SHBP Member Services at 800-610-1863, Monday – Friday 8:30 a.m. to 5:00 p.m. ET and Saturday 8:00 a.m. to 5:00 p.m. ET

     

    For instructions on registering or logging in the SHBP Enrollment Portal, click here.

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  • What Verification Documentation is required?

    For verification documentation required, please select the above icon for the event that describes the change in your life or for a complete list of verification documentation, please see the Download this pdf file. Eligibility & Enrollment Provisions .

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  • When must I Submit the Verification Documentation to make a change to my SHBP coverage?

    Within forty-five (45) days of notifying SHBP Member Services of the Qualifying Event or Special Enrollment Event, you must provide verification documentation supporting the change you are requesting. For example, if you recently got married on August 1st and declared the marriage event on August 2nd, within 45 days (i.e., no later than September 16th), you will need to provide SHBP either: 1) a certified marriage license or most recent jointly filed Federal Tax Return which includes legible signatures for both the member and spouse and 2) spouse’s Social Security Number (SSN). 

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  • When will my Change become Effective?

    Generally, any changes you make to your coverage will be placed in a pending status (meaning no changes will be made to your coverage) until: 1) the required documentation is submitted within 45 days after you declare the Qualifying Event or Special Enrollment Event proving you are eligible to make the change, or 2) the deadline to provide the documentation has passed, whichever occurs first.

    Failure to provide acceptable verification documentation will result in cancellation of your Qualifying Event or Special Enrollment Event and if any coverage changes were made, such as adding coverage for a newborn, the coverage will be rescinded and/or terminated as applicable.

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  • Note on Social Security Numbers

    SHBP requires a valid SSN for everyone enrolled in SHBP coverage. However, SSNs are not the only Taxpayer Identification Numbers (TIN) accepted by SHBP.  For more information, please see the “Invalid/No Social Security Number (SSN) FAQs”.

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