Enrollment Portal

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Welcome to the State Health Benefit Plan. Here, you can learn more about SHBP’s Enrollment Portal. The SHBP Enrollment Portal gives you the opportunity to review your Plan Options and make changes to your coverage based on your needs.

Please review the FAQs below to assist you in navigating the SHBP Enrollment Portal. 

Frequently Asked Questions

  • How do I make a Health Benefit Election?

    Step 1:  Go to the SHBP Enrollment Portal: www.mySHBPga.adp.com

    Step 2: Log on to the SHBP Enrollment Portal. The homepage displays an enrollment Event (e.g., Open EnrollmentRetiree Option Change Period, Newly Eligible Employee). 

    If you are a first-time user, select "How do I register for the SHBP Enrollment Portal?" FAQ for instructions.

    If you are a returning user but have not accessed the SHBP Enrollment Portal within the last 45 days, you will be prompted to create a new password that will also expire after 45 days. See “How do I reset my Password?” FAQ if you would like to reset your password.

    Step 3: Under the Event enrollment window, click Continue to proceed with your enrollment.

    Step 4: The Welcome page displays a terms and conditions message with the effective date. You must click Accept Terms and Conditions to continue to the next step of enrollment.

    Step 5: If applicable, click Go to Review Your Current Elections. This screen displays appropriate default enrollments for you.

    Step 6: If applicable, click Go to Review Your Dependents (if applicable). Verify that each dependent has a valid Social Security number (SSN) or other Tax Identification Number (TIN).

    Step 7: To start your election process, click Go to Make your Elections.

    Step 8: Click Go to Tobacco Surcharge question. You MUST answer the tobacco surcharge question using the radio option.  

    After you answer the tobacco surcharge question, the decision support box will display. You are provided an option to use the decision support benefit option comparison tool (i.e., Decision Support Tool) to help you choose the right plan to meet your needs. You can choose to decline or accept the opportunity to use the tool. Please see additional information in the Download this pdf file. Retiree Decision Guide or the Download this pdf file. Active Decision Guide  regarding the decision support tools. 

    Step 9: Click Go to Health Benefits to choose your medical claims administrator (e.g., Anthem Blue Cross & Blue Shield, Kaiser Permanente, or UnitedHealthcare(s), plan option(s) and coverage tier.

    Step 10: Make your elections.

    When adding a new dependent, scroll down and check the "include in coverage" box located next to your newly added dependent.

    For existing dependents, confirm that all dependent(s) that require health benefits have a check in the “include in coverage” box.

    Step 11: Click Go to Review and Confirm Changes. “Your elections” will display on the screen and show the elections you made. You should carefully review your elections.

    Step 12: Click Finish.  If finish is NOT clicked, your enrollment process has not been completed, which means you have decided to make no changes.

    If you choose NOT to enroll into a plan option, you must click the radio option for No Coverage. A pop-up box will then display Reason for Waive. You will need to select the drop-down box which will populate responses. Next, scroll through the options provided and select a reason. The Reason for Waive must be populated to move to the next step.

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  • How do I Declare a Qualifying Event or Special Enrollment Event?

    Step 1:  Go to the SHBP Enrollment Portal: www.mySHBPga.adp.com

    Step 2: Log on to the SHBP Enrollment Portal. The homepage will display a window titled Declare Qualifying Event. 

    If you are a first-time user, select "How do I register for the SHBP Enrollment Portal?" FAQ for instructions.

    If you are a returning user but have not accessed the SHBP Enrollment Portal within the last 45 days, you will be prompted to create a new password that will also expire after 45 days. See “How do I reset my Password?” FAQ if you would like to reset your password.

    Step 3: Under the Declare Qualifying Event window, click Declare Qualifying Event to proceed with your health benefit change.

    Step 4: Select your Qualifying Event from the drop-down menu, enter your Event Date and click submit.

    Step 5: The next page displays a terms and conditions message and the event date. You must click Accept Terms and Conditions to continue.

    Step 6: Click Go to Review Your Current Elections. If applicable, this screen displays appropriate default enrollments for you.

    Step 7: Click Go to Review Your Dependents (if applicable). Verify that each dependent has a valid Social Security number (SSN) or other Tax Identification Number (TIN).

    Step 8: To start your election process, click Go to Make your Elections.

    Step 9: Click Go to Tobacco Surcharge question. You MUST answer the tobacco surcharge question using the radio option.  

    After you answer the tobacco surcharge question, the decision support box will display. You are provided an option to use the decision support benefit option comparison tool (i.e., Decision Support Tool) to help you choose the right plan to meet your needs. You can choose to decline or accept the opportunity to use the tool. Please see additional information in the Download this pdf file. Retiree Decision Guide or the Download this pdf file. Active Decision Guide  regarding the decision support tools. 

    Step 10: Click Go to Health Benefits to choose your medical claims administrator(s) (e.g., Anthem Blue Cross & Blue Shield, Kaiser Permanente, or UnitedHealthcare), plan option(s) and coverage tier.

    Step 11: Make your elections.

    When adding a new dependent, scroll down and check the "include in coverage" box located next to your newly added dependent.

    For existing dependents, confirm that all dependent(s) that require health benefits have a check in the “include in coverage” box.

    Step 12: Click Go to Review and Confirm Changes. “Your elections” will display on the screen and show the elections you made. You should carefully review your elections.

    Step 13: Click Finish.  If finish is NOT clicked, your enrollment has not been completed, which means you have decided to make no changes.

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  • How do I reset my Password?

    Step 1:  Go to the SHBP Enrollment Portal: www.mySHBPga.adp.com

    Step 2: Click Forgot Your Username or Password

    Step 3: Enter Your Username ID

    Step 4: Follow the instructions to answer a series of security questions.

    Note: If you do not know the answers to the security questions contact SHBP Member Services at 800-610-1863 to assist you with resetting your password.

    Step 5: Create a new password

    Step 6: Click Continue

    Note:  If you answer the security questions wrong or spell the answer incorrectly (case sensitivity does not apply), you will have two more tries before you are locked out and must begin the process again.

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  • How do I register for the SHBP Enrollment Portal?

    Step 1:  Go to the SHBP Enrollment Portal: www.mySHBPga.adp.com

    Step 2:  Click "Register Here". Use the registration code SHBP-GA and set up a Username and password before making your election.

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  • Who do I contact If I am unable to make Health Benefit elections or need Technical Assistance?

    If you are unable to make your election(s) online or need technical assistance, please call SHBP Member Services at 800-610-1863.  For SHBP Member Services hours of operation click here. 

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  • How can I learn more about Open Enrollment or the Retiree Option Change Period?

    For more information on Open Enrollment or the Retiree Option Change Period, please visit the Enrollment section of our website.

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  • How can I learn more about Life Changes that allow me to Declare a Qualifying Event or Special Enrollment Event?

    For more information on Life Changes, please visit the Active Members or Retirees section of our website.

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  • Note on Social Security Numbers

    SHBP requires a valid SSN for everyone enrolled in SHBP coverage. However, SSNs are not the only Taxpayer Identification Numbers (TIN) accepted by SHBP.  For more information, please see the “Invalid/No Social Security Number (SSN) FAQs”.

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