For eligibility and benefits administration questions, please contact SHBP Member Services via email at [email protected] or by phone at 800-610-1863. SHBP Member Services Hours: Monday – Friday 8:30 a.m. to 5:00 p.m. ET.

For medical claims administration inquiries, including the processing, payment, and appeals of medical claims, please contact your Medical Claims Administrator at the number listed on the back of your insurance card or SHBP Member Services and select the appropriate option.