SKIP THE PHONES CAMPAIGN

Need help using the SHBP Enrollment Portal?

The purpose of the Download this pdf file. Skip the Phones Campaign! is to steer our members to the SHBP Enrollment Portal for this year’s Open Enrollment & Retiree Option Change Period (OE/ROCP) to:

  • Help members become comfortable with virtually taking control of their benefits
  • Reduce delays due to anticipated increased call volume

Large call volumes are expected to impact call answer and hold times at our call center. SHBP is urging our members to access the SHBP Enrollment Portal for faster service. The presentations below provide step-by-step instructions to assist you with viewing and making your elections 24 hours a day/7 days a week:

  • Retiree Skip the Phones Campaign Presentation - Coming Soon
  • Retiree Skip the Phones Campaign Presentation with Voiceover - Coming Soon
  • Active Members Skip the Phones Campaign Presentation - Coming Soon
  • Active Members Skip the Phones Campaign Presentation with Voiceover - Coming Soon

 

#SkipthePhones

Skip the Phones Campaign Graphic. Description of campaign and where to access resources related to the 2025 Open Enrollment & Retiree Option Change Period.

OE|ROCP 10/20/2025 - 11/7/2025

Helpful Links

EDUCATE

Attend the virtual virtual OE educational session or ROCP educational session and review the Decision Guides to learn more about your benefits.

ENGAGE

Engage with SHBP on Twitter, Facebook & LinkedIn during the virtual Skip the Phones Campaign to learn how to make your OE/ROCP elections online.

EMPOWER

View & Make your OE/ROCP Elections online 24 hours a day/7 days a week in the SHBP Enrollment Portal from October 20 - November 7, 2025.