Skip the Phones

The purpose of the Skip the Phones Campaign! is to steer our members to the new SHBP Enrollment Portal for this year’s Open Enrollment & Retiree Option Change Period (OE/ROCP) to:

• Help members become comfortable with virtually taking control of their benefits
• Reduce delays due to anticipated increased call volume

Staff shortages due to the COVID-19 pandemic are expected to impact call answer and hold times at our call center. SHBP is urging our members to access the SHBP Enrollment Portal for faster service. The presentations below provide step-by-step instructions to assist you with viewing and making your elections 24 hours a day/7 days a week:

• Retiree Skip the Phones Campaign Presentation
• Retiree Skip the Phones Campaign Presentation (voiceover)
• Active Members Skip the Phones Campaign Presentation
• Active Members Skip the Phones Campaign Presentation  (voiceover)

Remember, this year’s OE/ROCP is a “Passive Enrollment” period, which means the plan option for currently enrolled members will simply roll over to the same plan option in 2022. So, if you’re happy with your current plan option and have no changes, you don’t have to take any action for this year’s OE/ROCP.

#SkipthePhones