Please accept our sincerest condolences to you and your family during this difficult time. SHBP would like to do everything we can to make it easier for you. As a result of your loss, you must declare the event to remove your deceased loved one from SHBP coverage by taking the following steps:
Within 90 days of the loss of your loved one...
Within 90 days of the loss of your loved one, you must declare the event by notifying SHBP Member Services of your loss by:
- Visiting the SHBP Enrollment Portal 24 Hours a Day/7 Days Per Week (for instructions on registering or logging in the SHBP Enrollment Portal, click here), or
- Contacting SHBP Member Services at 800-610-1863, Monday – Friday 8:30 a.m. to 5:00 p.m. ET and Saturday 8:00 a.m. to 5:00 p.m. ET
Please note if there are no eligible dependents remaining in the Tier you are currently enrolled in, SHBP will transition you to the appropriate Tier (e.g., You + Family to You + Spouse or You Only) the first of the following month after you report the death of your loved one.
Need to Speak to Someone?
If you would rather speak to someone directly, please contact SHBP Member Services at 800-610-1863 and select the appropriate prompt to speak with a representative.