Congratulations on your new addition! We hope you consider adding your child to the SHBP family.

Below are the steps you must take to enroll your child in SHBP coverage as a dependent.

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    Within 90 days of you adopting a child...

    Within 90 days of you adopting a child, you must declare the event by notifying SHBP Member Services of the adoption by:

    • Visiting the SHBP Enrollment Portal 24 Hours a Day/7 Days Per Week (for instructions on registering or logging in the SHBP Enrollment Portal, click here), or
    • Contacting SHBP Member Services at 800-610-1863, Monday – Friday 8:30 a.m. to 5:00 p.m. ET and Saturday 8:00 a.m. to 5:00 p.m. ET

    Family 2

    If you fail to timely notify SHBP Member Services, you must wait until the next Open Enrollment period, unless you experience another Qualifying Event or Special Enrollment Event to make a change to your coverage.

    Note for Retirees: If you fail to timely notify SHBP Member Services, you will not have another opportunity to add your child, unless you experience another Qualifying Event or Special Enrollment Event to make a change to your coverage.  Once you terminate your SHBP coverage or your dependents coverage, you and/or your covered dependents are no longer eligible to participate in SHBP unless you return to work with a SHBP Employing Entity in a benefits eligible position.

     
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    Within 45 days after you notify SHBP Member Services...

    Within 45 days after you notify SHBP Member Services, you must provide a:

    • Copy of an Adoption certificate or court order establishing adoption with the date of adoption, or if adoption is not finalized, a certified court document establishing the date of placement for adoption.
    • Copy of a certified birth certificate or birth card issued by the hospital listing parents by name.
    • Child’s Social Security Number (if your child does not have an SSN, please see information here)
     
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    If you are not currently covered by SHBP...

    If you are not currently covered by SHBP, you must enroll at the time you declare the qualifying event to add your adopted child to coverage. You may also add your Spouse or other dependent child, by providing the following documentation:  

    • Certified copy of a marriage license or most recent jointly filed Federal Tax Return which includes legible signatures for both member and spouse 

    • Spouse’s Social Security Number (if your spouse does not have an SSN, please see information here

    • Child’s Social Security Number (if your child does not have an SSN, please see information here)  

    • Copy of a certified birth certificate or birth card issued by the hospital listing parents by name 

     
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    To assist you in providing the verification documentation...

    To assist you in providing the verification documentation, our Dependent Verification Services (DVS) team will send you a letter with a unique bar code from SHBP within 1 to 2 business days via email if you have an email address on file; and if no email address is on file, the letter will be mailed to you within 2 to 4 business days if you have an address on file. This process is referred to as your DVS Audit and you and/or your dependent(s) as applicable, will not be enrolled in SHBP coverage until you provide the necessary verification documentation proving eligibility for coverage and the DVS team approves your Audit.

    Please do not submit verification documentation until you receive your letter from DVS. Providing documentation to anyone, including your employer or other entity not appointed by SHBP for this purpose, or via any other means not provided for in this letter will result in you failing the DVS Audit. If you fail the DVS Audit, you must wait until the next Open Enrollment period, unless you experience another Qualifying Event or Special Enrollment Event to make a change to your coverage. 

     
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    Need to Speak with Someone?

    If you need to speak with a member of the DVS team, please contact SHBP Member Services via email at SHBPservicecenter@adp.com or via phone at 800-610-1863 and select the appropriate prompt for Dependent Verification Services.