Data Quality Improvement

As the school and fiscal year come to an end, we are launching a critical Data Quality Improvement initiative. This initiative is essential for all employees and employers, as it plays a significant role in maintaining accurate and secure employee records. Accurate records contribute to smoother employment transitions and protect everyone's health data. Additionally, employers may achieve cost savings by identifying and removing inactive members.

This initiative aims to achieve the following objectives:

  • Conduct an internal audit of our member eligibility database
  • Identify employees and members who are no longer employed and remain active in the enrollment portal and;
  • Continue our efforts to improve data quality for current and future employers and employees through ongoing review

To accomplish these objectives, employers should send updated records for any inactive employees so they can be accurately reflected in the enrollment portal.

To achieve better data quality, we recommend employers follow the Data Quality Improvement Steps to clean the member eligibility data.

For any questions, review the below FAQs below:

  • How do I request access to the SHBP Enrollment Portal and/or SHRT?

    SHBP Employers can apply for access to the SHBP Enrollment Portal and/or SHBP State Health Repository Tool (SHRT) for their Designated Benefits Administrators and Contractors by completing the applicable form located here.

  • Where can I read more information about data discrepancies and reconciliation?

    You can find information and guidance in the "Premium Billing" job aid.

    You can download the job aid and other useful resources here.

  • If I discover a terminated employee in my system and cannot send another file, are there alternative methods to remove the employee(s)?

    To correct our records, the system needs a file to be sent with the termination details to update the employee records.

    Please contact your designated Employer Services Representative via phone or through Xchange.

  • Will the employer receive a refund for contributions made for employees who were removed during data reconciliation?

    Eligibility for refunds is determined by the standard data processing protocols. For more details, please consult the premium billing processing timelines.

    If you have additional questions, please contact Employer Services Support by phone or through Xchange.

  • Who should I contact with questions or if assistance is needed?

    If you have additional questions or require assistance, please contact Employer Services Support by phone or through Xchange.