(X)change Resources

An official website of the State of Georgia.
How you know
Local, state, and federal government websites often end in .gov. State of Georgia government websites and email systems use “georgia.gov” or “ga.gov” at the end of the address. Before sharing sensitive or personal information, make sure you’re on an official state website.
Call 1-800-GEORGIA to verify that a website is an official website of the State of Georgia.
The SHBP Employer (X)change System (i.e., the “Xchange”) provides a two-way communication tool for information sharing between Employers and their dedicated Employer Services Specialists. All Employer inquiries, including those received via phone are logged into the SHBP Employer (X)change. This insures SHBP maintains a record of the inquiry for future reference, inquiry response tracking, and quality assurance and training purposes.
If an employer believes the resolution received by their employer services specialist requires additional review, the employer should follow the SHBP Employer Services X(change) Escalation Process. For a printable version of the (X)change Escalation Process click
here
.