New Members: FAQ
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When Should New Hires or Newly Eligible Employees Enroll in SHBP Coverage?
- New Hires must enroll in health coverage within 31 days of their hire date in a benefits eligible position, and
- Newly Eligible Employees must enroll in health coverage within 31 days of the date they transition to a benefits eligible position.
For Employees added to the SHBP Enrollment Portal in a timely manner who: 1) choose to not initially enroll in coverage or 2) are initially ineligible to enroll in coverage, Employers ensure they have the opportunity to enroll in coverage at a later date within the required timeframes due to Open Enrollment, a Qualifying Event, a Special Enrollment Event, or if their eligibility status changes.
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How Do My Employees Enroll in SHBP Coverage?
Employers should direct their employees to take the following steps:
- Visit the SHBP Enrollment Portal 24 Hours a Day/7 Days Per Week (for instructions on registering or logging in the SHBP Enrollment Portal, click here), or
- Contact SHBP Member Services at 800-610-1863, Monday – Friday 8:30 a.m. to 5:00 p.m. ET and Saturday 8:00 a.m. to 5:00 p.m. ET