Contact Kaiser Permanente

Kaiser Permanente Member Services:

Kaiser Permanente Member Services: Monday thru Friday, 7:00 a.m. to 7:00 p.m. ET

• 1-855-512-5997
• (TTY 711)
• Kaiser Permanente SHBP Portal

Kaiser Permanente Nurse Advice: 

24 hours a day/7 days per week

• 1-404-365-0966
• 1-800-611-1811

Kaiser Permanente Appointment Scheduling or Prescription Help: 

Monday thru Friday, 7:00 a.m. to 7:00 p.m. ET

• 1-404-365-0966
• 1-800-611-1811

Kaiser Permanente Wellness Program Customer Service: 

Monday thru Friday (except holidays), 8:00 a.m. to 10:00 p.m. ET

• 1-866-300-9867

Kaiser Permanente Rollover Account (KPRA) Customer Service: 

Monday thru Friday (except holidays), 11:00 a.m. to 8:00 p.m. ET

• 1-877-761-3399
• www.kp.org/healthpayment

Kaiser Permanente Fraud Hotline:

• 1-855-512-5997
• www.kp.org/healthpayment