Telemedicine/Virtual Visits for State Health Benefit Plan (SHBP) Members

Telemedicine is available for all SHBP members (active and retirees), and their covered dependents. Telemedicine allows health care professionals to evaluate, diagnose, and treat patients using telecommunication technology. Through the medical claims administrator administering your chosen SHBP Plan Option, you will be able to see and talk to a participating provider from your mobile device, tablet, or computer with a webcam while at home, work, or on the go. 

Telemedicine should not be used for emergency or life-threatening medical conditions and you should contact the Medical Claims Administrator to determine what medical and/or pharmacy benefits are included. 

Anthem Blue Cross and Blue Shield (Anthem)

LiveHealth Online for Active and Retirees, including Medicare Advantage members.

Through Anthem partnership with LiveHealth Online, you participate in visits through live video; your visits are private and secure and you will get your choice of board-certified providers.  Your coverage will include online visits from a LiveHealth Online Provider

It’s quick and easy to sign up for LiveHealth Online. Just go to LiveHealth Online or download the mobile app at Google Play or the App Store.

Kaiser Permanente (KP) HMO Plan Option 

“KP Now” Telemedicine Appointment

KP Now” provides members with acute, low acuity symptoms to have a same day telephone appointment with a KP Now provider.  KP Now is a patient-centered service designed to meet the member’s needs for a quick convenient resolution to low acuity medical symptoms and there is no charge for the telephone appointment.  Appointments are scheduled for same day after speaking to a KP Service Associate.


Virtual Visit – Actives

When you don’t feel well, or your child is sick, you can access care online at any time with a Virtual Visit.  A Virtual Visit lets you see and talk to a participating provider from your computer or mobile device without an appointment.  Information will be available on® and through Virtual Visits. Use Virtual Visits when your doctor is not available, you become ill while traveling, or when you are considering visiting a hospital emergency room for a non-emergency health condition.

Virtual Visit – Retirees

Log in to Sign in with your user name and password. Click on the Virtual Visits toolbox to view your covered virtual provider group choices, access their websites and set up an appointment. On your tablet or smartphone download the Doctor on Demand app or, download the American Well app at Google Play or the App Store. The device you use must be webcam-enabled.