Open Enrollment

Welcome to the State Health Benefit Plan’s (SHBP) 2020 Open Enrollment (OE) for the 2021 Plan Year. OE gives members the opportunity to enroll in coverage if they are new to SHBP, or review your current Plan Options and make changes to your coverage based on your needs.

Active Member Decision Guide

The Download this pdf file.2021 Active Member Decision Guide provides information on new identification cards, your OE responsibilities, how to make an election, benefits comparison charts, wellness incentives, and more.

Make Your Election

  • SHBP Enrollment Portal 24 Hours a Day/7 Days Per Week

  • SHBP Member Services Extended Hours for OE and Retiree Option Change Period: Monday – Friday 8:30 a.m. to 7:30 p.m. ET (normally to 5:00 p.m. ET)

Review your virtual Open Enrollment materials

This year’s enrollment is more important than ever, as many employees are re-evaluating their health needs and seeking to protect their financial well-being. Instead of in-person benefit fairs, SHBP is providing our members with educational benefit information virtually, when it may be safer to stay at home.

If you need assistance with enrollment, the SHBP Member Services phone line is staffed with enrollment experts who can provide guidance and answers.  Member Services can be reached at 1-800-610-1863.

We encourage Members to review the SHBP Active decision guide above and benefit plan information on each of the medical claims administrator’s websites. 

  • For information on Anthem’s plan options, visit www.anthem.com/shbp or call 855-641-4862 to speak with an Anthem Member Services representative, available 8 a.m. to 8 p.m. ET, Monday – Friday.
  • For information on UnitedHealthcare’s plan options, visit www.welcometouhc.com/shbp or call 888-364-6352 to speak with an UHC Member Services representative, available 8 a.m. to 8 p.m. ET, Monday – Friday.
  • For information on Kaiser Permanente’s plan options, visit https://my.kp.org/shbp or call 855-512-5997 to speak with an KP Member Services representative, available 7 a.m. to 7 p.m. ET, Monday – Friday.

Additional Information

 

​What if I Do Not Take Any Action?

If SHBP does not receive an election from you through the website, or by contacting SHBP Member Services, you have made a decision to take the default coverage below:

  • Currently Enrolled in a SHBP Commercial Plan Option in 2020: If you are enrolled in a Commercial Option in 2020, you will remain in your current Plan Option and Tier with your current Medical Claims Administrator in 2021.

  • Currently Enrolled in TRICARE Supplement in 2020: If you are enrolled in the TRICARE Supplement in 2020, you will remain enrolled in the TRICARE Supplement for 2021.

NOTE: If you paid a Tobacco Surcharge in 2020, it will continue to apply. If you did not pay a Tobacco Surcharge in 2020, you will not pay one if you default coverage.