Non-Tobacco Surcharge Removal Requirements

The following steps are for SHBP members covered under Anthem and UnitedHealthcare Non-Medicare Advantage Plan Options ONLY and will not satisfy surcharge removal requirements for members enrolled in other Plan Options. The Tobacco Surcharge Removal Policy applies to tobacco and electronic nicotine delivery system products.

If you are not a tobacco user and are paying the tobacco surcharge due to an error in your election during enrollment, you must:

 

  • Complete the Sharecare RealAge Test

    Between January 1 and December 31, 2026 at BeWellSHBP.com by selecting the option to “Take the RealAge Test” to begin.

  • Complete a telephonic well-being coaching program

    By December 31, 2026 through Sharecare by calling: 888-616-6411 to enroll OR complete an online challenge between January 1, 2026 and November 30, 2026.

    One challenge will be offered each month on a rotating basis beginning January 1, 2026 through November 30, 2026.

  • Once you have completed Steps 1 and 2 above,

    Call Sharecare at 888-616-6411, select the coaching option, and notify them by December 31, 2026 that you have completed the Tobacco Surcharge Removal Requirements and request a Letter of Completion to retain for your records; or

  • If you think you might be unable to complete the Tobacco Surcharge Removal Requirements,

    You might qualify for an opportunity to avoid the tobacco surcharge by different means. Contact Sharecare at 888-616-6411 and they will work with you (and, if you wish, with your doctor) to find a well-being program with the same reward that is right for you considering your health status.