Hurricane Florence Preparations for SHBP Members Residing in Impacted Areas

In light of the impact from Hurricane Florence, SHBP is taking the following actions for members in the areas impacted. 


  • No acute inpatient, LTAC or SNF concurrent reviews will be denied for lack of information in the impacted area(s) 
  • No urgent/emergent admission will be denied for lack of information.
    • Members will be covered through Monday.
    • The need for additional clinical updates will be reassessed on Tuesday.
  • Discharge planning will be managed on a case by case basis to ensure we are not discharging members to an area deemed to be unsafe or at risk.

Case Management:

  • Case managers will continue to focus on outbound calls and address all inbound questions/needs.
    • Vendors will assess member safety, including availability of medications and ensuring they are in air tight containers and in zip lock baggies, as well as the securing important papers/ID/insurance cards.
    • Vendors will discuss emergency plans for members/dependents who have special needs and assist with resources, as applicable.
    • Vendors are reviewing a report of members who reside in the impacted areas to ensure they can conduct timely outreach.


  • Nurseline services will be available 24/7 for members who need access to nurse advice after business hours.
  • UHC:  888-364-6352
  • BCBS:  866-787-6361
  • CVS:  844-345-3241

Telehealth Options:

  • Members in the affected areas are encouraged contact their telemedicine providers if possible.


  • For all members residing in the affected areas, “refill too soon” restrictions are lifted to ensure members have access to their medication.  Members will be allowed a 30-day supply.  This will be reassessed as needed.
  • Specialty medication deliveries are being monitored to ensure that members either receive their medications early or are allowed to get them locally without penalty.
  • For specialty and mail order medications, CVS Caremark is reaching out via text and email to members in the affected zip codes to all those taking specialty medications.