A Division of the Georgia Department of Community Health

Contact Us

Eligibility & Benefits Administration

Members

For eligibility and benefits administration questions, please call SHBP Member Services at -800-610-1863, Monday through Friday 8:30am to 5:00pm EST or login to the enrollment portal at https://myshbpga.adp.com.

For medical claims administration inquiries, including the processing, payment, and appeals of medical claims, please contact your Medical Claims Administrator at the number listed on the back of your insurance card.

Employers

For employer questions regarding the State Health Repository Tool (SHRT), premium billing, or eligibility and benefits administration, please call your dedicated SHBP Employer Services Team at 1-800-610-1863 (option 1), Monday through Friday 8:30 am to 5:00pm EST.

Open Records Request

Open Records Request for SHBP documents are fulfilled by the Open Records Officer for the Department of Community. For assistance with Open Records, please email  OpenRecordsRequest@dch.ga.gov or visit the DCH website for more information.

General Questions & Concerns

For general questions and concerns (i.e., non-Member and non-Employer inquiries), please call 404-651-6141, Monday through Friday 8:00am to 5:00pm EST or send us an email from this page https://dch.georgia.gov/contact-dch.

Website Revisions

Please let us know of any updates, corrections, or broken links to our web site by completing the form below. We welcome all comments and suggestions regarding this site.

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